Returns & Exchanges

At Frownies, we want you to be completely satisfied with your skincare results; if you are not happy with your purchase, we offer a 30-day return policy for a full refund or exchange. Please ensure items are returned in their original packaging to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to begin the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original container and include the packing slip provided in your confirmation email.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, your refund will be issued to your original payment method within 5-7 business days.