Frequently Asked Questions
Everything you need to know about your Frownies order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for secure checkout.
Can I track my shipment?
Yes, once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery status.
Are your products cruelty-free and vegan?
Absolutely. Frownies is committed to ethical beauty; all of our products are 100% cruelty-free and do not contain any animal-derived ingredients.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.